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1 11. As the photocopier is still under ______, we'll repair it for free.
A warranty
B standard
C instruction
D construction
2 12. We would like to know whether the firm is ____ in settling its accounts promptly.
A reasonable
B favorable
C advisable
D reliable
3 13. As the time of shipment is fast approaching, we must ask you to fax the L/C and shipping ______immediately.
A advice
B documents
C manual
D instructions
4 14. In regard to your invoice No 23130 for $2,578, which we expected to be cleared two weeks ago, we still have not yet received your ______.
A remittance
B transfer
C pay
D account
5 15. We trust that the ___ will reach you in perfect condition.
A packing
B shipping
C consignment
D assignment
6 16. Any information you provide will be treated in strict ______.
A secret
B silence
C caution
D confidence
7 17. We would be grateful if you would allow us an ______ of three months to pay this invoice.
A extension
B exception
C intention
D invention
8 18. The goods you inquired about are sold out, but we can offer you a ___.
A substitute
B compensation
C refund
D replace
9 19. We ______ to inform you that our customers find your prices too high.
A dislike
B regret
C advise
D require
10 20. Owing to a fire in our warehouse, we have to ______ the shipping date to August 15.
A cancel
B schedule
C postpone
D forward